First you will be given a written estimate, detailing our recommendations. If you would like for us to save any of your damaged parts, now, before any repairs are done would be the time to do so, not after. Some parts may require for you to pay a fee known as a 'core charge'. Although most states don't entitle you to an itemized invoice showing all costs for parts and labor, any legitimate shop will offer one without asking. Getting replaced parts and a final bill can be very helpful if you have a complaint with another shop or dealing with an insurance claim.